Clearsight!
I am getting quite angry now. First I will tell the story of my contact lenses, or lack of them:
October 7th 2004 I went to check my eyes at Interoptikk Gangestad AS in a mall called Torvbyen. The check went fine and 2 weeks later I had a new session to try on the contacts. This went fine also and I brought the contacts home. This cost me 1250 NOK.
After 4 days of use I broke one of my contacts and asked to get a new one from the store. I brought this home and opened the package and there was a big rip in the contact. I called the optometrist again and told them, and they said they would order a new one and call me when they had it in the store. A month passed without anyone calling and I called them again. Noone had heard anything about it and a new contact was never ordered. They said they would order a new one.
Another month passed and it all repeated itself. Noone had heard about it, they should order it and call me back. After two weeks I called and noone had heard about it AGAIN. I now went down to the store and asked to talk to the store manager. She wasn’t there, but would get a message to call me when she got back.
To top it I got a letter last week that said it was time to come back for a 6 month followup and eye check. I have now called and visited the store on a weekly basis for ages and the store manager has either just left or will be in later. She is never there and never answer my calls. It almost seems she is avoiding me.
Now I just want to get my money back and never shop at this optometrist again. But to do that I have to talk to the manager. ARGH!
Wonder if I should call Interoptikk chain head office?
Update: I called the head office today. I talked to someone high up in the organisation and he promised me that the store manager would call me today. The manager came to work at 1500. At 1501 she called me and told me I could come down and collect get the money back. At least most of it. 
I am going to get my money tomorrow. Will go directly into the fund for paying for the new server.